Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to provide you with a smooth and enjoyable shopping experience. Below you’ll find all the information you need about our shipping policies.
1. Shipping Destinations
If you do not see your country listed and would like us to consider shipping there, please contact us.
2. Processing Time
Orders are processed and shipped within 60 business days from the date of purchase. Business days are Monday through Friday, excluding holidays. Orders placed on weekends will be processed the next business day.
3. Shipping Rates
Shipping rates are calculated based on the weight, dimensions of your package, and your delivery location. You can view the shipping options and costs at checkout.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
5. Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us. We will assist you in resolving the issue as quickly as possible.
6. International Orders
For international orders, please note:
- Customs Duties and Taxes: You are responsible for any customs duties, taxes, or import fees that may be incurred. These fees are not included in the shipping cost and are determined by the destination country.
- Delivery Times: International delivery times may vary depending on your location and customs processing. Please allow additional time for international shipments.
7. Shipping Restrictions
Certain items may have shipping restrictions or may not be eligible for shipping to certain locations. If this applies to your order, we will notify you as soon as possible.
8. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy page.
Thank you for choosing The Journey TCG. We appreciate your business!